Technology
Built to orchestrate.
From the portal administrators use to the app members carry in their pocket — every piece of the Hoss platform is designed for one thing: making healthcare benefits actually work.
Platform
Benefits Portal
The command center for benefit operations. Health plans, providers, and administrators manage coordination, monitor utilization, and generate compliance-ready reports from a single, real-time interface.
Centralized dashboard
A single pane of glass for benefit coordination across all service categories, providers, and members.
Utilization analytics
Real-time reporting on benefit usage, spend patterns, and member engagement — filterable by plan, region, or service.
Audit-ready documentation
Every transaction, authorization, and service delivery is logged with timestamps and compliance metadata.
Member management
View member profiles, eligibility status, active benefits, transaction history, and service schedules in one place.
Configuration controls
Set benefit parameters, spending limits, approved categories, and vendor restrictions per plan or member segment.
Provider visibility
Track provider performance, credentialing status, and service quality metrics across the Hoss Network.
Platform
Hoss App
Your entire benefits experience in your pocket. Members manage their Hoss Card, schedule services, track deliveries, and access their benefits dashboard from a streamlined mobile experience.
Card management
View your balance, freeze or unfreeze your card, review transactions, and track spending by category.
Service scheduling
Book appointments, schedule rides, and arrange deliveries directly from the app with integrated reminders.
Smart notifications
Get alerts for upcoming appointments, delivery updates, benefit renewals, and spending limit warnings.
Provider locator
Find approved providers, pharmacies, and retail locations near you. Filter by service type and availability.
Benefits dashboard
See all your benefit categories, remaining balances, and usage history in a clean, simple dashboard.
Digital-first design
Fast, intuitive, and accessible — with support for multiple languages and accessibility features.
Commerce
Marketplace
A vetted product marketplace where members shop approved health and wellness items using their supplemental benefits. Fast delivery, plan-compliant purchasing, and full transaction visibility.
Curated catalog
Browse thousands of approved health and wellness products — OTC medications, supplements, personal care, and more.
Nationwide delivery
Same-day and next-day shipping from vetted vendors across the country. Track every order in real time.
Plan-compliant purchasing
Every product is pre-approved for supplemental benefit spending. No guesswork, no denied transactions.
Smart search
Find products by category, condition, brand, or benefit type. Personalized recommendations based on your coverage.
Transparent pricing
See exactly what each product costs against your benefit balance. No hidden fees, no surprise charges.
Order management
View order history, track shipments, manage returns, and set up recurring orders for regular items.
Intelligence
Health Assistant.
Your benefits, understood.
Most members don't fully understand what their plan covers. The Health Assistant changes that. It's an intelligent, conversational layer that helps members navigate their benefits, find services, verify eligibility, and take action — all through natural language.
Conversational guidance
Ask questions about your benefits in plain language. The Health Assistant understands your plan and gives clear, accurate answers — no hold times, no phone trees.
Personalized recommendations
Get suggestions for services, providers, and products based on your specific coverage, location, and health needs.
Benefit discovery
Many members don't know what they're eligible for. The Health Assistant proactively surfaces benefits you may be missing.
Eligibility verification
Check if a service or product is covered before you schedule or purchase. Instant, accurate eligibility responses.
Appointment assistance
Schedule, reschedule, or cancel services through simple conversational interactions. Integrated with your full benefit profile.
Context-aware intelligence
Powered by advanced natural language processing — not a chatbot reading from a script. Plan-aware, member-aware, and always learning.
“Am I eligible for grocery delivery this month?”
Yes — you have $247.50 remaining in your Healthy Food benefit this month. You can order through the marketplace or use your Hoss Card at Whole Foods, Walmart, or any approved retailer.
“Can you schedule a ride to my pharmacy for tomorrow?”
Done. You have a ride scheduled for tomorrow at 10:15 AM to CVS Pharmacy on Main St. You'll get a reminder 30 minutes before pickup.
Simulated conversation — actual responses may vary
Intelligence
Smart Automation
Behind every interaction is an intelligent automation layer that validates eligibility, synchronizes scheduling, coordinates vendors, and handles exceptions — so nothing falls through the cracks.
Eligibility validation
Automatic verification of member coverage and benefit parameters before any service is scheduled.
Scheduling synchronization
Coordinated appointment booking across providers, transportation, and member availability.
Vendor coordination
Real-time communication with network providers to confirm availability, assign resources, and track completion.
Automated reminders
Proactive notifications for upcoming services, pending actions, and benefit renewal deadlines.
Exception handling
Intelligent routing of edge cases, denials, and authorization issues to the appropriate resolution path.
Real-time updates
Live status tracking for every service from request through completion, visible to members and administrators.
99.9%
Platform uptime
<200ms
Eligibility response
50+
Network integrations
24/7
Automated monitoring
See the platform in action.
Request a demo and see how the Hoss technology stack powers benefit coordination at scale.