How It Works

Six steps. Zero gaps.

Healthcare benefits are funded. The infrastructure exists. But without coordination, patients fall through the cracks every day. Here is exactly how Hoss closes every gap — from verification to follow-up.

01

Verify coverage

The problem

Members often don't know what benefits they have — and providers can't verify in real time.

How Hoss solves it

Hoss connects directly to your health plan to confirm active coverage, plan type, and every supplemental benefit allocation before anything is scheduled.

Real-time insurance status validation
Plan-specific benefit category mapping
Supplemental allocation confirmation
Prior authorization detection
02

Confirm eligibility

The problem

Benefit denials happen after the fact — costing plans money and frustrating members.

How Hoss solves it

We programmatically check that every requested service falls within your plan's approved parameters, spend limits, and vendor requirements.

Automated spend limit enforcement
Category restriction validation
Vendor network verification
Compliance documentation
03

Schedule service

The problem

Coordinating appointments across providers, availability, and member preferences is fragmented and manual.

How Hoss solves it

Appointments and services are automatically coordinated with in-network providers based on availability, location, and member preferences — with instant confirmation.

Provider availability matching
Location-based scheduling
Instant confirmation notifications
Calendar integration and reminders
04

Coordinate logistics

The problem

3.6 million appointments are missed annually due to transportation gaps alone. Deliveries fail. Handoffs break.

How Hoss solves it

Hoss coordinates transportation, delivery dispatch, and provider logistics through a single platform — so members just show up, or open the door.

Non-emergency transportation dispatch
Pharmacy and meal delivery coordination
Multi-vendor logistics orchestration
Real-time tracking and ETAs
05

Track completion

The problem

Plans lack visibility into whether services were actually delivered. Members have no way to verify.

How Hoss solves it

Every service is tracked from authorization to completion with real-time status updates, delivery confirmation, and audit-ready documentation.

End-to-end service tracking
Real-time status updates
Delivery and completion confirmation
Audit-ready activity logs
06

Follow up automatically

The problem

Follow-ups are missed. Prescriptions lapse. Rebookings require manual intervention.

How Hoss solves it

Post-service follow-ups, refill reminders, next-step coordination, and rebooking all happen automatically — no one has to remember anything.

Automated follow-up scheduling
Prescription refill reminders
Care plan next-step coordination
Recurring service management

Ready to see it in action?

Get your Hoss Card and experience seamless benefit coordination firsthand.